While you’re travelling
Report a problem promptly to the supplier or its local representative using the contacts in your booking documents, so they have an opportunity to help. For urgent issues, use those support contacts. A website enquiry or social message may not be monitored for urgent issues.
About your booking
Write to the supplier identified in your confirmation, explaining what happened and including your booking reference. Stephen can help you raise the issue. Copy InteleTravel UK Customer Services into your complaint at customerserviceuk@inteletravel.com. You can also call them on 0330 808 4419. See InteleTravel’s contact and complaints information.
Further help
If a complaint involving InteleTravel or another ABTA member remains unresolved, ABTA’s dispute resolution process may be available. Its eligibility requirements apply.
About Just Pack Travel’s service
Email stephen@justpacktravel.co.uk with details of your concern and any relevant booking reference.
About personal information
Data protection concerns follow a separate route. See the privacy notice for contact details and information about your rights.